The phone keeps ringing. You can't always pick up.
A storm rolls through at 11pm. Phones light up. The next morning, three of those callers have already booked with the competitor that answered. In tree care, the company that answers the phone first wins the job — but you have crews to run, climbs to do, and a life outside of work. The ArborDash AI Phone Assistant fills that gap. It's a voice agent built into your dashboard that picks up calls 24/7, sounds natural, knows your business, and turns conversations into booked appointments without anyone on your team lifting a finger.
Unlike generic answering services, the AI Phone Assistant is deeply wired into ArborDash. It reads your calendar in real time so it can book a free quote into a real availability window — not just promise a callback. It looks up callers by phone number and recognizes existing customers by name, pulling up their property and service history mid-conversation. When a longtime client calls about a job they had two months ago, the AI already knows who they are and what was done. Every call — answered or missed — is automatically transcribed, summarized, and dropped into your CRM as a new lead, customer note, or scheduled appointment.
You stay in control of when and how it answers. Run it 24/7 as your full-time receptionist, or only after hours and on weekends as overflow. Set business-hours-only and have it pick up when your team is on a call. Configure the voice, the greeting, the questions it asks, and how it handles transfers. The AI introduces itself as your company's virtual assistant under your white-label brand — callers hear your business name, not ArborDash — and any caller can ask for a human and be transferred immediately.
It's the only meter on the platform. Every ArborDash plan includes 60 minutes per month of AI receptionist time. That covers most small companies' typical after-hours and overflow load with no extra cost. Heavier users pay only for what they use beyond that — typically $0.10–$0.15 per minute, depending on the voice and AI model you configure for your assistant. Transparent and pay-as-you-go. No setup fees, no per-call charges, no surprise invoices.
What it can do on a call
- Book a free quote — reads your calendar and offers real availability
- Capture a new lead — name, phone, address, service interest, urgency
- Recognize repeat customers — pulls up record by phone number
- Answer estimate & job status questions — reads live data from your dashboard
- Look up invoice balances — tells the customer what they owe and emails a payment link
- Transfer to a human — rings your cell, the office, or sends to voicemail
- Send a follow-up text — SMS confirmation with appointment time and your address
- Log the entire call — full transcript and AI summary attached to the customer record
How It Works
- Connect a number. Forward your existing line to the AI, get a new dedicated number, or use it only as after-hours overflow — your call.
- Configure the voice. Pick a voice, write the greeting, set the hours, and choose which actions the AI is allowed to take. Whitelabel uses your company name automatically.
- Let it answer. Calls are picked up in under a second. The AI listens, talks, and uses live tools to book appointments, look up customers, and capture leads in your dashboard.
- Review & refine. Every call shows up in your dashboard with a transcript, summary, recording, and any actions taken. Tune the script as you learn what your callers ask.
Why no other tree care software has this
Most tree care platforms bolt on a third-party answering service that doesn't know anything about your business. ArborDash's AI is built into the same dashboard your team already uses — same calendar, same customers, same jobs — so the conversation actually does something instead of just leaving you a voicemail to deal with later. As far as we know, no other tree care management software offers this. It's a real competitive moat for our customers, not a press release feature.